PRIVACY POLICIES
Last Updated: May 27th, 2025
1. Introduction
Welcome to DISCOVERING AMERICAS (Saro Tours Operadora de Turismo Tourssaro SA). We are committed to protecting your privacy and ensuring your data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, book tours, or visit our website.
2. Information We Collect
We collect the following types of information:
– Personal Information: Name, email address, phone number, mailing address, date of birth, passport details, emergency contact information, and payment details.
– Booking Information: Tour details, travel preferences, dietary requirements, medical conditions relevant to travel, and travel insurance information.
– Usage Data: Information about how you use our website, including IP address, browser type, browsing history, and interaction with our services.
– Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to improve your experience on our website.
3. How We Use Your Information
We use the information we collect for various purposes, including:
– Tour Booking and Management: Processing your bookings, arranging travel services, and ensuring your travel needs are met.
– Customer Service: Responding to inquiries, providing customer support, and sending updates about your bookings.
– Marketing and Promotions: Sending newsletters, promotional materials, and updates about new tours, services, or events that may interest you.
– Personalization: Personalizing your experience, including tailoring tours and services to your preferences.
– Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
– Service Providers: Companies that provide services on our behalf, such as airlines, hotels, local tour operators, payment processors, and insurance providers.
– Legal Requirements: When required by law or in response to valid requests by public authorities.
– Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your data:
– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your data under certain conditions.
– Restriction: Request restriction of processing of your data.
– Data Portability: Request transfer of your data to another organization.
– Object: Object to processing your personal data under certain conditions.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parents or legal guardian´s supervision.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:
DISCOVERING AMERICAS
manager@discoveringamericas.com
+593967504802