CONDITIONS & POLICIES
All programs and Itineraries are valid until 31 Dec 2025. Prices are subject to availability (Please contact us for additional information)
Liability
The description of the program must be considered under ideal conditions, Discovering Americas and/or any of its agents will not claim any responsibility for injury, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through willful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodations or other services related to the execution of the tour, or through natural calamities and other factors beyond its control.
We will do our best to follow the program. When this is not possible, the traveler will be immediately informed.
Discovering Americas reserves the right to change any tour if considered necessary in order to provide better service to its clients.
All services offered by Discovering Americas are detailed in the program description. Any service not specified in the program and/or represented as not included in our services must be assumed by the customer.
It is the traveler’s responsibility to ensure that his travel documents: Personal ID or Passport are valid, to check if he requires an entry visa into the country, and to check the luggage franchise permitted by airlines (any extra charge are to be paid by the client)
Discovering Americas and its affiliates are not responsible for any extra cost or supplements caused by:
– Delayed or Cancelled flights, maritime, ground, lake or river transportation, due to schedule changes, adverse weather conditions, natural disasters, strikes or civil government, cases of force majeure,
– The delay or loss of luggage due to the airlines operating international or domestic flights in our countries of operation.
– The illness of a passenger, we strongly recommend to check with your medical doctor before traveling
Prices are subject to adjustment in the event of any change, without notice.
Discovering Americas strongly recommends that customers brings a travel insurance to avoid financial loss in case of inconvenient.
Booking and Cancellation Conditions.
How to book land services
In order to book services, we will require following information of passengers:
• Names and Last names of the passenger(s) as written on their passport.
• Date of birth
• Passport Number (Travelers must be in possession of a passport with a minimum validity of six months after the date of return.
- Nationality
• International flights information ( Flight number, timing).
It is important to mention that names and last names must be exact as it is shown in the passport, in case of errors, penalties to change names will be applied and in some cases a new ticket will be required to be issued at the best available price.
Payment Conditions
For FIT’S
– A deposit of 30% of the total invoice must be paid at time of booking
– Balance required 45 days prior to the arrival of passengers.
For GROUPS (from 10 paxs up)
– A deposit of 40% of the total invoice must be payer at time of booking
– 30% Deposit is required 90 days prior to the arrival of clients
– 30% Balance together with corresponding rooming list must be sent 30 days prior to the arrival of the group.
Cancellation Conditions
For FITS
– 61 days prior passengers arrival, no cancellation fees will be charged
– 60 days to 31 days prior arrival 50% of the total amount will be charged
– 30 days to 16 days prior arrival 75% cancellation fees will be charged.
– 15 days before arrival 100% cancellation fee will be charged
For GROUPS
– 61 days prior group arrival, there will be no cancellation fees.
– 60 to 31 days prior group arrival 50% cancellation fees will be charged.
– 30 days or less, 100% cancellation fees will be charged.
Specific Booking & Payment Conditions for Galapagos services and Cruises, Amazon Lodges.
– A request can be put in option (according to the availability) for a week at the time of the request. Beyond this “Time Limit”, and without news (request of extensión, confirmation, cancellation of the option) from you, the option will automatically be released. It is possible to renew the option, subject to availability
– To guarantee the booking of the granted options, an initial payment of 30 % of the total amount per person is to be paid immediately
– For the reservations summited 60 days or less before the date of the beginning of the services, the TOTAL payment must be made at the time of booking.
Cancellation Conditions
We will send you specific cancellation conditions for these products at time of booking.
Special Cases: Air Flights
Domestic flights will have to be bought by Discovering Americas to guarantee the logistics of the program. Penalties can be applied by local Galapagos Operators if clients issue directly the tickets.
Air flights rates for domestic and international flights are subject to the availability at the time of reservation. Rates are given as reference and are subject to change according to airlines conditions.
Once tickets have been issued, these are not reimbursable or transferable, in the case of changes, cancellation charges will be applied according to airline’s stablished policies
Important Notice: DISCOVERING AMERICAS strongly suggests passengers to obtain a trip cancellation insurance before departure
Complaints
Every complaint for no execution or bad execution of the travel contract has to be directly signaled at our guides or at the local receptive, so they can bring a solution to the problem if possible.
The complaints on the proceeding of the trip have to be given to us in the best delays by certified letter with acknowledgement of receipt of the evidence attachments or by email.